Led UX strategy, discovery, and facilitation for a suite of enterprise platforms spanning the entire aviation operational hierarchy. Three multi-day workshops. Stakeholders across every level of the organization, from field mechanics to executive fleet management.
Multi-day workshops
Enterprise suite
executive to mechanic integration
About this work
Led UX strategy, facilitation, and design for a suite of platforms built for Boeing, serving field mechanics managing aircraft maintenance, engineers tracking systems and structural data, and executives overseeing fleet ownership and asset decisions. Each user group had fundamentally different workflows, technical fluency, and goals.
Multi-day workshops captured how each group operated, what they needed, and where existing processes broke down. That research drove the information architecture and interaction design for each platform, producing wireframe flows and high-fidelity prototypes built in Sketch.
Contributions
Facilitated three multi-day workshops with cross-functional stakeholders including VPs, field engineers, and mechanics. Aligned groups with fundamentally different mental models around a shared product direction.
Captured workflows, pain points, and process gaps across mechanics, engineers, and executives. Findings informed the information architecture and interaction design for each platform.
Designed full user journey flows for each platform, with branching logic and navigation built around how each user type actually worked.
Designed high-fidelity app flows in Sketch covering full interaction models for each platform across the suite, ready for stakeholder review and handoff.
Selected work
The images below capture the discovery and wireframing phase of this work. Each workshop session produced documented requirements, workflow maps, and pain points gathered directly from mechanics, engineers, and executives. That documentation drove every design decision that followed. Wireframes were built from the research, refined through multiple rounds of iteration with stakeholders, and developed into complete numbered user flows that were then built out as high-fidelity app flows in Sketch.
Principal Designer & Software Engineer
